*All orders are dispatched from our studio (Bali - Jakarta), Indonesia. Shipped every Saturday.


  • All domestic orders are shipped via JNE with the tracking number provided. Delivery time is normally 1-5 working days, depending on destination and what time of day the order is made. It is the buyer's responsibility to ensure that the address reported in the order is correct.

    Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.


  • For international purchases, we offer Indonesian Post Registered Air Mail and Express Mail Service (EMS) for a faster shipping. If we do not offer shipping to your country when you try to check out, contact us ASAP and we can try to work something out. We have calculated a flat-rate for international purchases made in most countries. The rate depends on your location and the weight of your purchase. All international rates are subject to change so please make sure to check before you purchase. Please select your country during the checkout process and the Tictail system will give you shipping costs and delivery estimation.

    If you refuse your order or if we can't deliver the goods because of incorrect information provided by you, we will deduct a fee to cover our shipping costs as well as any other fees that has been added on, such as import tax and duty, from your refund. International customers are responsible for all import taxes, customs duties and fees levied by the destination country.

    Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.


    Unfortunately we don't offer refunds or returns. Please read our Return Policy for further details.



  • We accept Bank Transfer and PayPal for domestic orders. If you'd like to pay with Bank Transfer method, please contact us directly at or message us through our LINE account: 'Pantainanas'.


  • We only accept PayPal for international orders. However, you can also choose to pay with Visa, MasterCard, Amex, Discover and many other credit cards via PayPal, in which case no PayPal account is required.

    All payments are made through TicTail's 256-bit SSL encrypted checkout process. Please note all payments are processed through PayPal will be redirected to their site during the final stages of checkout for optimum security. Please read our Terms & Conditions for further info.


    If you have any questions or concerns regarding any of the above, please do not hesitate to contact us at